Returns & Exchanges
At Alienth.cn, we strive for customer satisfaction by offering a hassle-free 30-day return policy on all electronic devices and accessories. If your gear doesn't meet your expectations, we are committed to making it right through a quick exchange or full refund.
Initiate Your Request
Log into your Alienth account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund eligibility.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.
Inspection and Refund
Once our technical team verifies the condition of the returned hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing