Frequently Asked Questions
Everything you need to know about your Alienth electronics shopping experience
What is the standard shipping time for international orders?
Most orders are processed within 1-2 business days. International shipping typically takes 7-15 business days depending on your location and chosen shipping method.
Do your electronic products come with a warranty?
Yes, all Alienth electronics are covered by a standard 12-month manufacturer warranty against defects in materials and workmanship.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened but in original condition, a restocking fee may apply. Defective items are eligible for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options available at checkout.
Are your products compatible with international voltage standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the specific product description or contacting support to ensure compatibility with your region's power grid.
How can I track my package after it has been shipped?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.